This is a translation provided for convenience. The Spanish version is the official one.
1. Who is responsible for your data
Firewall Soluciones, based in Xalapa, Veracruz, Mexico, is responsible for the use and protection of the personal data you share through this website, under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties. For anything related to this notice, email us at contacto@firewallsoluciones.com.mx.
2. What we collect
When you fill out the contact form we ask for your name, email, city, company, the service you’re interested in and a description of what you want to fix. If you email us, we also handle any data you include in your message.
We don’t ask for sensitive personal data. Please don’t include it in the form or in your emails.
3. How we use it
We use your data for these purposes, which are needed to handle your request:
- Replying to your message and getting in touch with you.
- Scheduling and carrying out the assessment.
- Preparing proposals and quotes.
- Following up on the project if you hire us.
We may also send you occasional information about our services or content we think you’ll find useful. This purpose isn’t required. If you’d rather not receive these messages, email contacto@firewallsoluciones.com.mx and we’ll stop. Opting out doesn’t affect how we handle your request.
4. Who we share it with
We don’t sell or rent your data. To run the website and email we use providers that process information on our behalf and under our instructions, such as our hosting and email service.
We would only hand over your data to an authority when a law or a valid order requires it.
5. Cookies
This site doesn’t use tracking or advertising cookies. If we add analytics tools later, we’ll say so in this notice.
6. Your rights
You have the right to know what data we hold about you (access), ask us to correct it (rectification), delete it (cancellation) or object to its use for specific purposes (objection). You can also withdraw your consent or ask us to limit how we use your data.
To do so, email contacto@firewallsoluciones.com.mx with:
- Your name and a way to reply to you.
- A document proving your identity or, if you’re acting for someone else, your representative’s.
- Which right you want to exercise and on which data.
- Anything else that helps us find your information.
We’ll reply within 20 business days. If your request is approved, we’ll carry it out within the following 15 business days.
7. How long we keep it
We keep your data while we handle your request. If we don’t end up working together, we delete it within 12 months at most. If you hire us, we keep it for the duration of the relationship and as long as legal and tax obligations require.
8. Changes to this notice
Any changes will be posted on this page with the date of the latest update.
9. Authority
If you believe we haven’t respected your rights, you can contact the Secretaría Anticorrupción y Buen Gobierno, the authority in charge of personal data protection in Mexico.